PlayStation Ps5 Screenshot Upload To Dtg Profile

Discussion in 'TSW Troubleshooting & Issues Discussion' started by detjohno, Aug 29, 2021.

  1. detjohno

    detjohno Member

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    On PS5 taking a screenshot works but always fails on upload to DTG.
     
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  2. Me with a train

    Me with a train Active Member

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    Are you connected to the internet and signed into dovetail live on your console?
     
  3. detjohno

    detjohno Member

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    Yes and yes
     
  4. Me with a train

    Me with a train Active Member

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    And it gives you the upload failed message?
     
  5. detjohno

    detjohno Member

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    Yep....takes pic, tries to upload then fails with "upload failed"
     
  6. Me with a train

    Me with a train Active Member

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    Is this on all routes or just one specific one?
     
  7. detjohno

    detjohno Member

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    So far tried 4
     
  8. detjohno

    detjohno Member

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    Will try more when back at Console
     
  9. Me with a train

    Me with a train Active Member

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    And finally: when did this start
     
  10. detjohno

    detjohno Member

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    Since I upgraded last week to PS5 version.....started as soon as upgraded.
     
  11. detjohno

    detjohno Member

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    There are others with same issue a couple on here and on FB page.
     
  12. TinTin_57

    TinTin_57 Well-Known Member

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    It has indeed been broken on the PS5 version since release. A few of us have posted this elsewhere in Tech Reports section
     
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  13. erg73

    erg73 Well-Known Member

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    The same thing has been happening to me since I switched to the Ps5 version. The capture is done correctly, but it doesn't transfer to Dovetail Live.
    I have tried multiple times and in all routes and the result is always the same.
     
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  14. Factor41

    Factor41 Well-Known Member

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    Yeah, same, also on PS5 version. I don't think it's talking to Dovetail Live properly - DTL seems to be the source of quite a few glitches.
     
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  15. Stephen Crofts

    Stephen Crofts Well-Known Member

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    Is it working on ps4 version? If it's only ps5 version it might be DTL has some kind of access permission gate to which the ps5 has not yet been added.
     
  16. Factor41

    Factor41 Well-Known Member

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    They mentioned somewhere that DTL was causing the game-exit crashes on PC too, so I suspect DTL's issues run deep. Back in the early Mastery failure days they said there was a separate team doing the web side of things; there's obviously still a skills gap, either in coding or communication!
     
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  17. phillipa#1949

    phillipa#1949 Active Member

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    Its not working at all on the PS4
     

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