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Rapid Transit

Discussion in 'Xbox Discussion' started by DTG Natster, Oct 1, 2020.

  1. DTG Natster

    DTG Natster Community Manager Staff Member

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    We are aware of issues with the Rapid Transit preserved collection download some people are experiencing on console. This is already being investigated, we will update you when we have more information, thank you for your patience.

    **Update: Issues with rapid transit purchase through the TSW Digital Upgrade have been fixed.
    We are still working on resolving problems for disk owners, please read this thread if your collection is on disk.
     
    Last edited: Oct 6, 2020
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  2. FD1003

    FD1003 Well-Known Member

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    No problem, good to know you are aware of it, I'll patiently wait for some updates, if it could be helpful I'm having that problem having bought TSW and then TSW Upgrade (with RT and NEC)
     
    Last edited: Oct 1, 2020
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  3. lDanny Holand

    lDanny Holand Active Member

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    Cheers for the response to our issues, you certainly haven't had a smooth transition into the role, now you know why Sam has so much Grey hair
     
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  4. Sameer4991

    Sameer4991 New Member

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    Hey, just wanted to say that i could download and play the addons without problems this time. Thanks dtg.

    If someone has problems with the download, i will keep my fingers crossed for you.
     
  5. maz_62

    maz_62 Member

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    I’m good on xbox although i had to log out of my I’d and the game and back in for everything to sort itself out. The new stuff still isnt showing up in the in game store though.
     
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  6. L89

    L89 Well-Known Member

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    Thank you. In technical support a few of us got the TSW founder's edition digital deluxe upgrade pack containing RT...this did not give us ownership of the TSW2 version. I see some people have got it possibly from getting it as a standalone add-on (the one available for TSW2020 currently).
     
    Last edited: Oct 1, 2020
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  7. Craigyboy

    Craigyboy Member

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    Hey Natalie I also own RT for TSW 2020 but it doesn't recognise owning it already. I'll be glad when all this preserved collection is all done with every time I have problems with preserved collection installing on my xbox
     
    Last edited: Oct 1, 2020
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  8. KyleL

    KyleL Well-Known Member

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    Seems like MSB is also missing for me odd. But I may need to check again later Today
     
  9. ilovetrains2005

    ilovetrains2005 New Member

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    This is the second time now
     
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  10. JasonARJ3125

    JasonARJ3125 Well-Known Member

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    Great, the naked protest starts again
     
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  11. gergonemes

    gergonemes Member

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    Wow, preserved collection 3 is working for me fine! happiness:)
     
  12. eire007

    eire007 Active Member

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    I’ve never been involved in a community which is so flawed and sloppy in releasing games. 2nd time and still cannot learn from the first mistakes. Just cancel all the rest of preserved and release when it’s all done. The left hand does not know what the right hand is doing.
     
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  13. BBIAJ

    BBIAJ Active Member

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    So were you able to download it from the Store fine, or are you saying that after logging out and back in to Dovetail Live that you were able to get it only?

    Just a bit confused, because for me, it's listed on the Store as being £24.99, when I already own it in TSW2020.
     
  14. HamioSamio098

    HamioSamio098 Well-Known Member

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    Did you get it as part of a bundle or did you buy it seperately from the Microsoft Store?
     
  15. Craigyboy

    Craigyboy Member

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    Any news of it working yet?
     
  16. Crochunter1970

    Crochunter1970 Active Member

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    I have just ripped all my clothes off again.
     
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  17. lDanny Holand

    lDanny Holand Active Member

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  18. Craigyboy

    Craigyboy Member

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    I bought it separately
     
  19. 7orenz

    7orenz Well-Known Member

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    I highly suspect the issue its related to this:
    https://live.dovetailgames.com/live...729.526111202.1596776941-924493340.1596473663

    For people who bought TSW Founder Edition (on March 2018) and successively (on July 2018) the Digital Deluxe Upgrade with Rapid Transit and New York NEC, Microsoft store don't recognize Rapid Transit (Preserved Collection/Version for TSW2) as part of TSW2 package. I remember we paid 40 euro/dollars for TSW Founder Edition (GWE route only, the link above) and successively 18 euro/dollars for the Digital Deluxe Upgrade (40+18=48 euro/dollars). These first three routes successively (on late July 2018?) has become the first TSW bundle (GWE, RT and NY NEC) on console.

    Why Microsoft store don't recognize our "version" of RT? Because we paid the Digital Deluxe Upgrade at a promotional discounted price. Also if it was not a real discount on the final product because we previously paid 40 euro/dollars for GWE only (the TSW Founder Edition). I suppose the same price successively people paid for the first TSW bundle (in late 2018), before LIRR and Main Spessart Bahn releases (second bundle) before TSW 2020 release (third bundle). But Microsoft don't know that.
     
    Last edited: Oct 1, 2020
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  20. JPGamingUK1

    JPGamingUK1 New Member

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    I brought the original TSW when it came to Xbox followed by the deluxe upgrade when it was officially released to get Rapid Transit and NEC. The only reason I brought TSW 2 was they said our routes we owned will be coming over. If that's not the case now and I have to buy them all again I feel completely ripped off to be honest.... it doesn't matter how we obtained the routes be it via a bundle or separately the case is we own them regardless so that should be acknowledged aswell....... its been nothing but issue after issue since TSW 2 came out!!!
     
  21. BBIAJ

    BBIAJ Active Member

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    You don't have to buy anything again, it's just Dovetail doing what they do best, fluffing up.

    Have patience, it will be fixed in due course, could be a few hours, a few days, maybe a week or more, but it will eventually go free.
     
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  22. Train Sim 9723

    Train Sim 9723 Active Member

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    I bought MSB and RT awhile ago so I get them as part of preserved

    MSB is installing but not RT is that what the issue is?
     
  23. lDanny Holand

    lDanny Holand Active Member

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  24. DTG Natster

    DTG Natster Community Manager Staff Member

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    I don't have any updates for you yet I'm afraid, I would like to thank you again for your continued patience.

    As for those of you who are unsure if you will be required to pay a second time, if you have previously purchased the DLC it should be carried over as part of the preserved collection.
    If you are currently unable to download the content you have previously purchased or you are being prompted to buy them again this is the issue we are working to resolve.
     
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  25. KyleL

    KyleL Well-Known Member

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    I hope that fixes my issue with MSB because it needs me to pay again
     
  26. lDanny Holand

    lDanny Holand Active Member

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    Thank you
     
  27. FD1003

    FD1003 Well-Known Member

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    Thanks for keeping us up to date, if you need any informations that could help resolve the issue faster or more easily don't be afraid to ask those of us who are affected.
     
  28. Mr.Drew

    Mr.Drew Member

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    I have TSW 1 on Disc from 2018, so I contacted customer support, as Sam mentioned we would have to on the stream on Thursday. But they are telling me now, that I need no download code but we should just wait until this current problem is fixed. I even send a picture of my game to the customer support as piece of evidence.

    But how should my Microsoft Xbox account know, that I have the disc version of Rapid Transit and therefore let me download it for free? I am totally confused now. :-/ I really like DTG but I am just confused now, don't know what to do or what is the right thing to do. I think I just have to wait and maybe ask again in a couple of days.
     
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  29. NYIslanders0902

    NYIslanders0902 Member

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    Thank you very much
     
  30. KyleL

    KyleL Well-Known Member

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    IMG_20201001_102823.jpg TSW 1 IMG_20201001_102911.jpg TSW 2
    Just odd
     
  31. Ensor42

    Ensor42 Active Member

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    Should we also submit support tickets, or just wait for a resolution?
     
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  32. ehrenholt

    ehrenholt Active Member

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    if we have the FRST EVER TSW disk (below) [​IMG] do we go to support??
     
  33. DTG Natster

    DTG Natster Community Manager Staff Member

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    Please read this thread for information about what to do if your collection is on disk.
     
  34. Mr.Drew

    Mr.Drew Member

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    Thanks for the clarification Natalie and your efforts. However, that is exactly what I did as I own TSW1 on disc.

    https://forums.dovetailgames.com/threads/is-your-preserved-collection-on-disc-read-this.25166/

    And this is the answer I received from the support team - I think the support team and I are talking past one another

    "
    Hello XY,


    Thank you for contacting us regarding the Rapid Transit add-on for TSW2 on consoles.


    We are aware of an entitlement configuration issue which is preventing some users from downloading this add-on without charge.


    Please be assured that if you own Rapid Transit for Train Sim World 2020 on the same platform as you wish to play TSW2, then you will not be required to pay twice.


    We are working with Microsoft and Sony to resolve the issue as soon as possible. Once the issue has been resolved you will be able to download Rapid Transit for TSW2 without having to contact Customer Support.


    Thank you for your continued patience.
     
    Last edited: Oct 1, 2020
  35. ehrenholt

    ehrenholt Active Member

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    that is for COLLECTORS EDITION DTG Natster Support told me the same too
     
  36. ehrenholt

    ehrenholt Active Member

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    thanks anyway, Guess i will never be able to play it if you dont tell suppor what to do
     
  37. ehrenholt

    ehrenholt Active Member

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  38. TinTin_57

    TinTin_57 Well-Known Member

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    I was told the same and like you I don't think it will work unless they issue everyone with a free download code ;-)
     
  39. ARuscoe

    ARuscoe Well-Known Member

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    Why is it they issue a specific fix for a specific instance and others go "Well that doesn't apply to ME, what do I do?"
    The obvious answer is wait and they'll get to your specific issue.
    Because different people got licenses through different means that means different fixes will apply
     
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  40. sVig

    sVig Member

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    Same problem with Rapid Transit for me too.
     
  41. lDanny Holand

    lDanny Holand Active Member

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    Acording to Jason on FB fan page it should be available now DTG Natster can you confirm or deny?
     
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  42. 4-COR

    4-COR Well-Known Member

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    They're available on PS4 now.
     
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  43. ehrenholt

    ehrenholt Active Member

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    DTG Natster Can you say yes or no for these disks, do we go to support [​IMG]
     
  44. DTG Natster

    DTG Natster Community Manager Staff Member

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    ehrenholt Please read this part of the thread I linked you earlier.
     
  45. lDanny Holand

    lDanny Holand Active Member

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    Just checked Xbox and still not available
     
  46. ehrenholt

    ehrenholt Active Member

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    ok DTG Natster but DTG Protagonist said yesterday to contact if you have ANY disk, I am VERY sorry but i am not being helped here, is it fixed or not
     
  47. ehrenholt

    ehrenholt Active Member

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    So, I will ask again, I KNOW that says Collectors, BUT I dont think you expcted any OLD disk owners, I am asking support anyway
     
  48. lDanny Holand

    lDanny Holand Active Member

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    Sam said on stream contact if you have any form of disc, this is why I don't understand why they are even making a disc version of 2,it just causes problems and creates more work
     
  49. ehrenholt

    ehrenholt Active Member

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  50. ehrenholt

    ehrenholt Active Member

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    this is what "SUPPORT" said
    Hello Ehren,

    Thank you for contacting us regarding the Rapid Transit add-on for TSW2 on consoles.

    We are aware of an entitlement configuration issue which is preventing some users from downloading this add-on without charge.

    Please be assured that if you own Rapid Transit for Train Sim World 2020 on the same platform as you wish to play TSW2, then you will not be required to pay twice.

    We are working with Microsoft and Sony to resolve the issue as soon as possible. Once the issue has been resolved you will be able to download Rapid Transit for TSW2 without having to contact Customer Support.

    If your box and/or disk does have the words COLLECTOR'S EDITION printed on them, please reply to this message and provide a photograph of your Train Sim World 2020: Collector's Edition box and/or disk.

    Thank you for your continued patience.


    Kind Regards,

    Chris Medlock
    Customer Support Advisor
    Dovetail Games Customer Support
     

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