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Rapid Transit

Discussion in 'Xbox Discussion' started by DTG Natster, Oct 1, 2020.

  1. NicoHD

    NicoHD Active Member

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    Wait that means for The Normall TSW 1 Edition its nott free just For CE owners?
     
  2. ehrenholt

    ehrenholt Active Member

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  3. ehrenholt

    ehrenholt Active Member

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    I am sorry but this sounds wrong to me as both MSB AND Rapid Transit were on disks of rtsw2020
     
  4. ehrenholt

    ehrenholt Active Member

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    To make it easier just give everyone with disks codes
     
  5. NicoHD

    NicoHD Active Member

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    Better for all codes or free carge
     
  6. ehrenholt

    ehrenholt Active Member

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    this isnt fair NicoHD Especaially for classic disk owners
     
  7. NicoHD

    NicoHD Active Member

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    I know but i pay for a game thats so glicht and full of bugs and pay for a route thats in the first game, since day one and then i summit a ticket 2 hours ago and need to, wait 10 for a answers. Why not then for all
     
  8. ehrenholt

    ehrenholt Active Member

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    DTG just give all disk owners codes
     
  9. NYIslanders0902

    NYIslanders0902 Member

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    It’s their fault
     
  10. ehrenholt

    ehrenholt Active Member

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    DTG Natster I was collectors only for PENINSULA CORIDOR cos that was only on 1 disk version, BUT MSB AND RAPID transit are on lots of disks, change what support need to do
     
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  11. Crochunter1970

    Crochunter1970 Active Member

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    Naked.
     
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  12. ehrenholt

    ehrenholt Active Member

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    this is messed up, when GWE will be released youd better fix this for ALL DISK OWNERS
     
  13. JasonARJ3125

    JasonARJ3125 Well-Known Member

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    I got RT digitally on xbox for tsw 2020, still wsiting now for tsw 2.

    Might join in this protest, im actually dreading when preserved 4 comes out..
     
  14. NicoHD

    NicoHD Active Member

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    Me to im joining it for real
     
  15. KyleL

    KyleL Well-Known Member

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    I just have a question is any one having problems with MSB showing up? It seems like I can't download it
     
  16. ehrenholt

    ehrenholt Active Member

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    samE
     
  17. DTG Natster

    DTG Natster Community Manager Staff Member

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    ehrenholt I have made a note of your grievance and I will pass it along.

    As mentioned in my previous post we are still waiting to hear back from Microsoft for those of you still experiencing problems with the preserved collection download, so we don't have much to update you with right now. It is unlikely this will be resolved before this weekend.

    We aware this is very frustrating, and thank you once again for being so patient.
     
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  18. NicoHD

    NicoHD Active Member

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    Nope i got it syr cant. Help you
     
  19. NicoHD

    NicoHD Active Member

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    Its just like PC2 Full with bugs but You DTG Natster cant doing anything for it
     
  20. ehrenholt

    ehrenholt Active Member

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    DTG Natster your work is thankless, you have come in in such a hard time, thanks
     
  21. KyleL

    KyleL Well-Known Member

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    Thanks Natalie I hope this fixes my problem with MSB
     
  22. NicoHD

    NicoHD Active Member

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    Yeah Natster is working for us soch much
     
  23. ehrenholt

    ehrenholt Active Member

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    Just as a question, why arent support giving codes for theese disks, they have MSB or Rapid Transit or BOTH on them DTG Natster
     
  24. ehrenholt

    ehrenholt Active Member

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    DTG Natster can you ensure that support are ready for when Great Western express comes out, as it is on EVERY DISK EVER
     
  25. Craigyboy

    Craigyboy Member

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    This is a response from customer service

    Thank you for getting in contact regarding Rapid Transit on Xbox One.

    If your ownership of the Rapid Transit add-on is through a digital purchase then you should be automatically entitled to download this add-on for free on Xbox One.

    Could you go through the following steps to install Rapid Transit and let me know how you get on, please?

    Xbox Power Cycle

    1. Press and hold the [Xbox] button on the front of the console for 10 seconds.
    2. Unplug the console's power cable and wait for 10 seconds.
    3. Plug the power cable back in and turn the console back on by pressing the [Xbox] button again.
    Check the Downloads Queue

    1. From the Home screen, scroll to the right and press [A] to navigate to the My games and apps menu.
    2. Navigate to Queue to see if the download and installation are complete.
    Reinstall an add-on

    1. From the Home screen, scroll to the right and press [A] to navigate to the My games and apps menu.
    2. Navigate to Train Sim World and press [Menu].
    3. Select Manage game.
    4. From the Ready to install column, select the add-on to begin the download.
     
  26. Craigyboy

    Craigyboy Member

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    And another response

    Thank you for your reply.

    Have you tried opening the Store page for this item? There may be multiple purchase options, including a free option for digital owners of Rapid Transit on Xbox One.


    Kind Regards,

    Chris Medlock
    Customer Support Advisor
    Dovetail Games Customer Support
     
  27. ehrenholt

    ehrenholt Active Member

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    and Craigyboy
    i assume you are a didgital custoner
     
  28. Craigyboy

    Craigyboy Member

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    I am
     
  29. NicoHD

    NicoHD Active Member

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    Me to
     
  30. krustynuggets

    krustynuggets Well-Known Member

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    Waiting to see how this all plays out, i own literally everything on TSW1 and have never had a disk, day 1 founders edition with only GWE and last time I checked this morning RT was not available in my manage game for TSW2, so just keeping overwatch on the thread to see if people in my position have got access yet.
     
  31. ehrenholt

    ehrenholt Active Member

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    aND have you got RT
     
  32. JPGamingUK1

    JPGamingUK1 New Member

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    I have it on digital and I've tried all the steps, also the store is still asking me to pay £24.99 for it. So its an issue there end not ours. This exact thing happened with preserved collection 1 & 2 and im sure will happen with GWR aswell when thats released
     
  33. ehrenholt

    ehrenholt Active Member

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  34. TinTin_57

    TinTin_57 Well-Known Member

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    Always amuses me when you are told to power down the console and not only that, remove the power cord. How this affects a download I’m not quite sure
     
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  35. donnyh83

    donnyh83 New Member

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    I have TSW 2020 and TSW 2 digital versions on Xbox, Rapid Transit is not showing up in my Ready to Install list for TSW 2. I own RT from TSW 2020.
     
    Last edited: Oct 2, 2020
  36. ARuscoe

    ARuscoe Well-Known Member

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    Yes

    That's like walking into a doctor's surgery, saying "I have red spots, I got that cream for red spots last time so I should get that cream for red spots this time"
    Doesn't matter than the cause, diagnosis and prognosis may be different...

    In this instance a CE owner got their DLC license through one mechanism, other mechanisms may require different fixes so whilst I presume it's galling to you that you (or some other people) haven't had their issue fixed yet, to oversimplify it is pointless
     
  37. BBIAJ

    BBIAJ Active Member

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    Maybe consider launching future preserved collections on a Monday, gives you the rest of the week to sort out all of the inevitable problems that way.
     
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  38. BBIAJ

    BBIAJ Active Member

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    It clears the system cache, although nine times out of ten, achieves absolutely nothing.

    A simple reboot is usually enough to prompt any game or system updates, this is just a stock response that all customer services insist you go through.
     
  39. NYIslanders0902

    NYIslanders0902 Member

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    XD
     
  40. GothicMatt

    GothicMatt Active Member

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    Thats a usual response from Microsoft i know well as im a former Microsoft games tester employee and it doesnt make any difference, Its just a lazy way of we dont want to help
     
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  41. dreampage

    dreampage Active Member

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    Guys, could you please tell Support via your messages that the Microsoft Store doesn't recognize our licences? Power cycling the console and such does not help, it doesn't take us closer to the solution if they keep advising such generic methods. No, the content is not recognized. We own Rapid Transit for TSW 2020, it can be checked in the Store, but still, we don't have the ownership licence for the TSW 2 version. It's basically the same error that occured last time with Ruhr-Sieg Nord and Long Island Rail Road (and all the rest). Let's get over this "restart your console" thing because it's not helpful.

    You're also free to use this screenshot of the two DLC packs, one showing ownership while the other not. I assume it looks the same for every digital customer.

    rapidtransit.jpg
     
  42. JPGamingUK1

    JPGamingUK1 New Member

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    You have been asked to be patient they are working with Microsoft to fix it how about actually letting them get on and fix it rather than bombard support with questions you know the answer too!!!!
     
  43. dreampage

    dreampage Active Member

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    That is why I directed my post to people who are already in contact with Support. I won't open an unnecessary ticket myself as I know it's not needed. But those people are getting useless advice and with additional information they can help moving the solution forward.
     
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  44. DB628

    DB628 Well-Known Member

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    Can I get Rapid Transit for free on Xbox please?
    I have own the original TSW game on PS4 but I have left Sony this Year and come to the Microsoft Family
     
  45. JasonARJ3125

    JasonARJ3125 Well-Known Member

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    You might regret doing that...
     
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  46. L89

    L89 Well-Known Member

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    You have to buy it again if changing platforms.
     
  47. federicodiliberto2001

    federicodiliberto2001 Well-Known Member

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    I don't understand... this thread is such a mess...

    1st) a guy contacted support and got RT, did he have the disk version?

    2nd) I bought the digitial version of the TSW Upgrade, do I have to contact support to get the activation code or do I have to wait for DTG to fix the bug?

    For reference those are my two orders.

    20201001_012408.jpg 20201001_012424.jpg
     
  48. dreampage

    dreampage Active Member

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    You do not have to contact Support. Only those who have the Deluxe Edition on disc. If you have it digitally then it will be fixed automatically some time in the future. You don't have to do anything, only wait.
     
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  49. federicodiliberto2001

    federicodiliberto2001 Well-Known Member

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    Ok thank you very much
     
  50. Craigyboy

    Craigyboy Member

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    Just thought I'd post my image lol why not
     

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