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Rapid Transit

Discussion in 'Xbox Discussion' started by DTG Natster, Oct 1, 2020.

  1. ehrenholt

    ehrenholt Active Member

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    This is all they said
    Hello Ehren,

    We understand your frustration and please accept our apologies for the delay in accessing this content.

    The issue is currently under investigation and we will be on contact with a resolution as soon as we can

    I HAVE A DISK, they arent giving me the code
     
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  2. ehrenholt

    ehrenholt Active Member

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    can you just say something please!! I might have to cancel my stream cos support arent giving me a code
     
  3. DTG Natster

    DTG Natster Community Manager Staff Member

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    ehrenholt I am being forced to spend my time deleting your spam instead of answering your question, if you keep it up it will result in a temporary ban.

    All disk owners need to contact customer support to redeem a code for RT, however at the moment there is a delay in codes for ALL disk owners, the possible delay was explained by myself and customer support. It was also updated on the first page of this thread.
     
    Last edited: Oct 5, 2020
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  4. ehrenholt

    ehrenholt Active Member

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    sorry first of all. seccondly I appologise for ranting about my stream, thirdly should i expcet a code by tomorrow??
     
    Last edited by a moderator: Oct 5, 2020
  5. DTG Natster

    DTG Natster Community Manager Staff Member

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    Unfortunately I can't promise when you should expect your codes, however as customer support explained in their message, you will be contacted once there is a resolution.
     
  6. ehrenholt

    ehrenholt Active Member

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    they are talking about a resolution for digital however, i can tell by the wording, can i put another ticket in??
     
  7. NicoHD

    NicoHD Active Member

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    DTG Natster i have no Fromtions for THE DB182 in the Secnario planer
     
  8. L89

    L89 Well-Known Member

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    Doing that usually pushes you to the back of the queue in a support ticket system. Just be patient is all I can really say until they come up with a better solution for disc owners.
     
  9. ehrenholt

    ehrenholt Active Member

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    suppose, nevermind
     
  10. ade4472

    ade4472 Member

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    Seriously thought the first time was a one off.so to have it happen a second time is....well mind blowing. DTG need to open dialogue with Microsoft and Sony so they are on the same page and can synchronise release dates and entitlements from day one so this doesn’t occur again. Certainly I can understand people being annoyed. Seeing all the preserved collection rolled out and not being able to use them only for new players who are prepared to pay.
    This is the crux of the problem. People see they are there, they have paid but can’t get them unless they decide to go into TSW 2020. Why should this be? The blame game is getting decidedly old hat so come on DTG sort you digital roll out of preserved collections sorted. Unfortunately the lines of communication, like with most BIG conglomerates, are decidedly lacking as it’s their platform and hold all the cards. Without a shadow of doubt I feel sorry for DTG having to work within the big powerhouses regime. I’m happy enough to wait a while as there is enough to master in TSW 2 at the moment but the goodwill, like many others, will eventually wane and then that means only one thing, loss of revenue as people decide to cut their losses and ditch the game. It’s happened many times before or Microsoft / Sony snap up the minnow only to amalgamate it into their own studios and then it becomes bye bye DTG.
    Anyway enough of the rambling and waffling I see light at the end of the tunnel........oh damn it’s a freight train!
     
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  11. NYIslanders0902

    NYIslanders0902 Member

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    You’re welcome
     
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  12. NYIslanders0902

    NYIslanders0902 Member

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    It better be this week or else I’m not gonna be happy
     
  13. GothicMatt

    GothicMatt Active Member

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    You really need to be patient as your not the only one who has had the problem and DTG are dealing with others aswell as you so just calm down and wait
     
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  14. Disintegration7

    Disintegration7 Well-Known Member

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    It's working for me now. Downloading as i type this.
     
  15. NYIslanders0902

    NYIslanders0902 Member

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    No it’s not
     
  16. NYIslanders0902

    NYIslanders0902 Member

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    Well it’s still not working for me, smfh
     
  17. eire007

    eire007 Active Member

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    Cancel the stream, you are not the Pope that the world revolves around you, when you get it, you get it, same as me. Just cause you stream does not give you a higher importance than anyone else.
     
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  18. Crochunter1970

    Crochunter1970 Active Member

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    Rapid Transit downloaded for me. I have pulled my clothes back on. I am ready to rip them back off when GWE comes out.
     
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  19. JR Fastduster

    JR Fastduster New Member

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    Don't work for me in France...
     
  20. eire007

    eire007 Active Member

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    Lucky you. Still waiting for mine and I’m in Australia
     
  21. ade4472

    ade4472 Member

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    Here in sunny UK still awaiting for the arrival of Rapid Transit, DB BR182, Main Spessart Hahn. The delay is due to leaves on the line. We are not currently aware of their location.
     
  22. GothicMatt

    GothicMatt Active Member

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    Im in the UK myself and got Rapid Transit and MSB, I got MSB on Thursday and Rapid Transit yesterday, im on xbox one
     
  23. ehrenholt

    ehrenholt Active Member

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    DTG Natster I was just sent 2 codes, what should i do?? I only need one
     
  24. DB628

    DB628 Well-Known Member

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    I want one please Xbox
     
  25. NYIslanders0902

    NYIslanders0902 Member

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    Let’s go!!! Someone sent me a code for Rapid Transit on Xbox and I’ve downloaded it already!!! Yay!!! :)
     
  26. DB628

    DB628 Well-Known Member

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    Im still waiting that someone has a heart for me
     
  27. eire007

    eire007 Active Member

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    For waiting patiently and not crying like a baby, I just got my code for Xbox, submitted a ticket, No dramas. No issues, easy as.
    Thank you Dovetail.
     
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  28. ross.duncan35

    ross.duncan35 Active Member

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    buy somebody did cry like a baby and got them before you,lol.
     
  29. eire007

    eire007 Active Member

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    He lodged it before me :) I only lodged it 2 days ago :) so no complaining from me, life is too short, he must exhausted being so angry all the time.
     
  30. ross.duncan35

    ross.duncan35 Active Member

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    hope he had enough energy to do his stream.:D
     
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  31. DTG Natster

    DTG Natster Community Manager Staff Member

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    Let's keep things friendly in here, I am pleased to see you are all receiving codes and are able to downloads the content.
     
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  32. ross.duncan35

    ross.duncan35 Active Member

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    just friendly banter! by the way,still not got msb asked you earlier but you never answered me:(
     
  33. DTG Natster

    DTG Natster Community Manager Staff Member

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    My apologies for not responding sooner, the plan is to get future disk DLC out the same way as this current fix, but I can't confirm that it will be in place for the next set of preserved collection just yet.
     
  34. ross.duncan35

    ross.duncan35 Active Member

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    not on about future dlc,im on about msb that came out same time as r.t?
     
  35. DTG Natster

    DTG Natster Community Manager Staff Member

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    ross.duncan35 Can confirm please contact customer support and submit a ticket for msb if you own the collectors edition disk, don't forget to include a picture of your box. If you've already submitted a ticket previously try again now, and please let me know if there is a long delay again.
     
  36. ross.duncan35

    ross.duncan35 Active Member

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    i already have an open ticket for this.sent b4 finished. so will i open another ticket or just reply to open ticket
     
    Last edited: Oct 7, 2020
  37. ade4472

    ade4472 Member

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    May I say I’m impressed with the response from DTG to the ongoing situation. Inside of 24 hours I had a response and code for rapid transit (downloading now I hope). I have been asked to prove how I obtained the other preserved locos and have sent photos from inside 2020 to use as proof as well as, if they want, to access my account to see the purchases. If more is needed I can obtain receipts from Microsoft.
    Seriously I do feel sorry for the people at DTG as well as all players. If I believed in superstitions I would say the game is jinxed. Let’s just hope the next preserved locos come out, update and play without hitch or hinderance.
    Superstitious no cynical yes that Microsoft store will once more screw it up and cause even more work for DTG.

    Thank-you DTG I respect the way you have reached out in response and how quickly you have resolved the issue.
     
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  38. ehrenholt

    ehrenholt Active Member

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    So we will ALL need to o to support for ALL disks
     
  39. DB628

    DB628 Well-Known Member

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    Check your Direct Messages here ehrenholt please
     
  40. KyleL

    KyleL Well-Known Member

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    I don't think you can redeem the code if you are in a different region

    So lets say you live in the US & your buddy in the UK gives you an xbox gift card code & you try to redeem it. A meesage will pop up saying this code is from a different region & you can't redeem the gift card & that is why DTG support needs you to tell what region you are in
    (I don't know if this breaks forum rules saying this but oh well this isn't for malicious intent)
     
    Last edited: Oct 8, 2020
  41. DB628

    DB628 Well-Known Member

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    Xbox is Region Free and we can change the Location without problems
     

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