PS5 [resolved] Dlcs Missing In Tsw7

Hello there.

We have a guide walking you through the required steps on PlayStation 5. You can find it here: https://support.dovetailgames.com/h...to-Manage-Your-Games-Add-ons-on-PlayStation-5

Can you please make sure to follow these? If there are still issues afterwards, please let us know.

All the best,
Jan

 

Okay, thank you for reporting.

To confirm: You are trying to download Add-Ons for TSW 7 on your PlayStation 5, and you are going through the process of downloading the previous versions as described in the guide I sent above?

To reiterate:
Upgrading your add-ons allows you to access your collection in newer version of Train Sim World. To do this, you will need to claim every version of that add-on from the PlayStation Store, in sequential order (TSW 2/3 > TSW 4 > TSW 5 > TSW 6).

Claiming an add-on is a simple as finding the add-on you want with the search function on the PlayStation Store, and then selecting download. Add-ons you own will be marked as "Purchased" on the PlayStation Store, and the next version you need to download will appear as "Free".



Top Tips:

• This must be done from your console with the game closed. The mobile app is not recommended.
• You must claim every version of an add-on between the version you purchased and the game you want to play.
• You are not required to own the base game to claim an add-on.
• You can cancel downloads for games you don't need. The act of pressing download, adds that version of the add-on to your account.
• Claiming something you already own is free!
• If anything goes wrong, please use the troubleshooting steps below before contacting support.

Important: If your add-ons were included on a disc, please Submit a Request and choose the Product Keys Claims form to upgrade your add-ons.

 

Ah, is it possible that you purchased Bakerloo line on disc? If so, you will need to get in touch with our support team by creating a Product Key Claim here: https://support.dovetailgames.com/hc/en-us/requests/new?ticket_form_id=28278297360146

When creating this ticket, please include an image of the disc(s) for the Add-On(s) in question, including a handwritten note with your DTL username and the current date.

 

Hello drnicktgm#1259,

We have a guide walking you through the required steps on PlayStation 5. You can find it here: https://support.dovetailgames.com/h...to-Manage-Your-Games-Add-ons-on-PlayStation-5

Can you please make sure to follow these? If there are still issues afterwards, please let us know.

If your friend has purchased Add-Ons on disc, they will need to get in touch with our support team by creating a Product Key Claim here: https://support.dovetailgames.com/hc/en-us/requests/new?ticket_form_id=28278297360146

When creating this ticket, please include an image of the disc(s) for the Add-On(s) in question, including a handwritten note with your DTL username and the current date.

 

If none of the steps in the guide help, I would suggest creating a ticket with our support team here: https://support.dovetailgames.com/hc/en-us/requests/new

 

Any remaining issues with specific DLC on PS5?

 

Can you submit a support ticket, please?
https://support.dovetailgames.com/

 

Going to close this thread, as there doesn't seem to be any remaining entitlement issues on PS5. Please use the provided instructions to upgrade your add-ons: https://support.dovetailgames.com/h...to-Manage-Your-Games-Add-ons-on-PlayStation-5