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PS5 [resolved] Game Crashing While Loading

Discussion in 'TSW Troubleshooting & Issues Discussion' started by marcsharp2, Jun 4, 2026 at 1:00 PM.

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  1. marcsharp2

    marcsharp2 Well-Known Member

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    Since the latest Update yesterday.

    TSW6 crashes on the loading screen. I've tried three times now and all three times it has crashed.

    This is on PS5.
     
    marcsharp2, Jun 4, 2026 at 1:00 PM
    #1
  2. DTG-Chris

    DTG-Chris Staff Member

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    Hi marcsharp2 ,

    Sorry to hear. Are you definitely using the PS5 version? You will see a PS5 logo next to the game name on the home screen.

    If you are on the correct version, could you try rebuilding the PS5 database and clearing the cache, please?

    How to Rebuild the PS5 Database and Clear the Cache
    If the above options have not helped you resolve a problem, rebuilding the PS5 database and clear the cache can help. To do this, you will need to restart your console in safe mode, as described below.
    1. Turn off your console by holding the power button for three seconds.
    2. The power indicator blinks for a few moments before turning off.
    3. Once the console is off, press and hold the power button again.
    4. Release it after you hear the second beep — one beep sounds when you first press, and another seven seconds later.
    5. Connect the controller with the USB cable and press the PS button on the controller.
    6. Now, select Clear System Software Cache
    7. Next, select Rebuild Database
     
    DTG-Chris, Jun 4, 2026 at 1:27 PM
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  3. marcsharp2

    marcsharp2 Well-Known Member

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    Yeah it's the PS5 version as that's the version I always download when I make a purchase of a TSW game or DLC.

    I've uninstalled the game and now installing it again. When that's fully sorted I'll try what you've suggested and let you know, Thank you.
     
    marcsharp2, Jun 4, 2026 at 1:43 PM
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  4. marcsharp2

    marcsharp2 Well-Known Member

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    So my game finally installed, with all the DLCs it took the best part of 5 or 6 hours. But it seems to be working now.
     
    marcsharp2, Jun 4, 2026 at 9:47 PM
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  5. DTG-Chris

    DTG-Chris Staff Member

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    Sorry it took so long, but glad to hear it's all working now!
     
    DTG-Chris, Jun 5, 2026 at 9:17 AM
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