PS5 Service Csx B750 Part 11 On Stamford

This service is unfinishable when you approach the red signal CP217 br 3W. Have contacted dispatcher multiple times but always got denied because "your train appears to be off path" nothing can be done here, if you pass the signal always end in SPAD failure. I've done nothing wrong and always follow the instruction before

 

I have sent them two tickets about this problem and they have not even acknowledge it. Im xbox and its exactly the same witch is annoying because its almost at the end of the job.