Steam The Game Refuses To Load

Discussion in 'Technical Issues & Player Help' started by RavenLGBTQ, Aug 14, 2026.

  1. RavenLGBTQ

    RavenLGBTQ New Member

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    I bought the special edition on Steam over a month ago. It ran fine until last week, when the game started crashing randomly during one of the routes. By that point the refund window had closed, so I was stuck with it. I haven't run into a game that does this before. Pretty frustrating.
     
  2. dtg_jan

    dtg_jan Community Manager Staff Member

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    Good morning RavenLGBTQ

    We're sorry you're running into these issues. Could you please let us know which route these crashes occur on and if it is on all services and scenarios or only specific ones?
    Have you installed any mods or made other changes to the game or your PC that might cause these issues?

    We have a detailed troubleshooting guide we recommend following, to check if it can resolve this issue.
    You can find the guide here: https://support.dovetailgames.com/hc/en-us/articles/28572798231058-How-do-I-troubleshoot-technical-issues-on-PC

    If following the steps outlined in the guide does not resolve the issue, we recommend reaching out to our dedicated support team by creating a ticket here: https://support.dovetailgames.com/hc/en-us/requests/new
    When doing so, please make sure to provide as much detail as possible.

    All the best,
    Jan
     

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