[edit by Protagonist - this player is just a little frustrated by the game. We all get frustrated. It's fine. I've tweaked the title ever-so-slightly to keep it in line with forum rules, but left the remainder untouched.] (OMFG!!! EVERYTHING I JUST TYPED GOT ERASED WHEN I WANTED TO ADD PICS OF THE EMAILS THE CUSTOMER SUPPORT ADVISOR SENT ME!!! NOW THE WEBSITE HAS PISSED ME OFF SO I MAY BE ASKING FOR A FULL REFUND!) To try to type what I typed earlier I said I had to email the company twice one about the brake system, because there is no tutorial about the Integrated System, you have to read a manual, which why would you had tutorials then? Second I emailed them about one route where I waited 10 minutes for a 2 Locomotives to move off the track i needed to go on and they didn't, so I had to move the Loco's myself to a siding then uncouple from them, back the train-set up and then continue on my way. NOW my problem is with the Cumberland to Willard route Q353. Which you have 2 head end units and 2 pusher units....only problem is you cant get up the 1.5% grade with the pusher units attached and you have to be breaking the speed limits and go as fast as you can up the grade. The wheel slip is insane and the sand doesn't seem to work at all! If anyone else is experiencing any problems please bombard the customer support with emails about this bullcrap. I wouldve rather waited for the good version then this stupidity!!!