PS5 Tsw4 Pre Order Auto Download

Discussion in 'TSW Troubleshooting & Issues Discussion' started by neddyie116, Sep 19, 2023.

  1. samuelpower2001

    samuelpower2001 Well-Known Member

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    Eh. I don't understand. Mine isn't downloading at all. So how come you guys have had access to it doing a download. Just says for me 1 day and 19 hours or something so it loads automatically on Thursday at 1600
     
  2. samuelpower2001

    samuelpower2001 Well-Known Member

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    I wonder why mine isn't downloading lol
     
  3. Fitz

    Fitz Well-Known Member

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    I can't download the PS5 version. I keep getting the Sony server error code.

    I have downloaded onto my XSX no problem, achievements there and all.

    I can hear the complaints about them already lol.
     
  4. gwrphil811

    gwrphil811 Active Member

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    I have 3 PS5’s each one is the same. Main game downloads installs and comes up with the countdown timer. All the adds-on refused to download at point of auto download. After downloading the game and installing alone the DLCs whether all selected or individually selected come up with the same error. All suggestions of license issues and cache clearing do not work on any of the ps5s.
    Hope this helps.
     
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  5. samuelpower2001

    samuelpower2001 Well-Known Member

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    Mine for some reason ain't downloading at all. Just shows a countdown to Thursday at 1600 when it will auto download. How did you guys get it to download
     
  6. leewood83

    leewood83 Member

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    Same here core part is installed with a countdown timer now showing none of the add ons can be pre-installed.
     
  7. gwrphil811

    gwrphil811 Active Member

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    Just to save anyone wasting their time a PS5 database rebuild from the safe mode menu doesn’t fix it either.
     
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  8. ApollonJustice

    ApollonJustice Well-Known Member

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    Same here. Base game installed, none of the add-ons. Neither restoring licences nor clearing cache helped...:(
     
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  9. samuelpower2001

    samuelpower2001 Well-Known Member

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    How did you get the base game to install. My ps5 has a countdown for downloading everything at 1600 Thursday?
     
  10. ApollonJustice

    ApollonJustice Well-Known Member

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    It started on its own. But only the base game, not the add-ons and decals.
     
  11. antwerpcentral

    antwerpcentral Well-Known Member

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    Still not working. As far as I understand it so far, nobody was able to download the PS5 TSW4 DLC content leaving us only with the core game.
     
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  12. ApollonJustice

    ApollonJustice Well-Known Member

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    So it seems...
     
  13. Xander1986

    Xander1986 Well-Known Member

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    Again there is no release today so wait until the EA starts and check again. It brings nothing to complain here.... It's not started and good chance it is fixed tomorrow... If its missing... That's bad but the fault is Sony not DTG... If you looked in the last new games there are problems over the place so I think it will get struggles for sure
     
  14. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Quick morning update, folks. Still awaiting on a response from Sony, we can't see anything our end which would suggest why this is happening.

    If people are able to let us know around 4pm UK time (i;e. the same time they tried to download it yesterday) if they're still having issues (I'm wondering if there's a 24-hr cooldown or something), that'd be appreciated!
     
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  15. antwerpcentral

    antwerpcentral Well-Known Member

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    We all know how PS5 pre orders and pre downloads work so stop saying this is normal. This is not how it works.
     
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  16. richtayls

    richtayls Well-Known Member

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    I preorder loads of games and never have any issues predownloading either base games or DLC, this isn't going to be a Sony problem, but yes hopefully if not fixed today it will magically work when early access starts.
     
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  17. antwerpcentral

    antwerpcentral Well-Known Member

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    The only thing we can do is keep DTG in the loop. Magic does not exist ;)
     
  18. neddyie116

    neddyie116 Active Member

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    I downloaded the PS4 version plus all launch content on my PS5 just incase there's no fix by release time.
     
    Last edited: Sep 20, 2023
  19. ianjpoole

    ianjpoole Active Member

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    Well I had something download this morning but at only 5GB, I imagine that that was just the core game and nothing else

    And Sony didn't exactly come forward with any answers yesterday so we are all still none the wiser
     
  20. Xander1986

    Xander1986 Well-Known Member

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    I have never written it's normal... More in terms off complaining brings nothing... The only option is to wait nothing less or more....
     
  21. steve08

    steve08 Well-Known Member

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    Preordered deluxe edition Installed the base game but can’t install any dlc yet. Something went wrong error code CE-107880-4
     
  22. darrentee01

    darrentee01 Active Member

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    Just read this got a ps5 myself ,sounds a right mess people! Would not be surprised if it was from Sony's side ,iam doubting if all your dlc content goes over next week as well ,big??????
     
  23. neddyie116

    neddyie116 Active Member

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    It's strange how it lets you download the whole lot for PS4 no problem?
     
  24. kmg#2367

    kmg#2367 Member

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    Seems like an error that occurs when you try to download DLC for a game you don't own or the DLC isn't compatible for the game (it's not a PS4 version marked as PS5 or something)
     
  25. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Last edited: Sep 20, 2023
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  26. CK95

    CK95 Well-Known Member

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    Just tried & still getting the same issue.

    Will try again in a couple of hours, after that I’m thinking it’ll be cancel pre-order time. Not sure what the issue is between DTG & PS5, but it’s a constant rough ride.
     
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  27. kmg#2367

    kmg#2367 Member

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    Tried, still getting the same error
     
  28. antwerpcentral

    antwerpcentral Well-Known Member

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    I guess the changes Sony made will appear when they update the store. Is mostly around 1pm CET (so in a few minutes). Otherwise we will need to wait till the timer goes to 24h remaining to start panicking ;)
     
  29. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    From Sony: 'We would ask that players restart their consoles and try to pre-load again please.'

    If there are players who are still affected after trying the steps above (have added in the restarting suggestion in there too), if you're able to DM me your PSN account ID, I can ask them to investigate further.
     
  30. amyinorbit

    amyinorbit Active Member

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    Still the same here after both restarting (including pulling the plug for 30 seconds), and doing the license refresh. PSN ID is “amyinorbit”

    [edit] just in case it matters: the core game downloaded just fine. It’s the DLCs that refuse to download (CE-107880-4)
     
    Last edited: Sep 20, 2023
  31. FredElliott

    FredElliott Well-Known Member

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  32. neddyie116

    neddyie116 Active Member

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    I have done everything mentioned but I just managed to install the base TSW4 but no luck with the content PSN ID shaun stephens
     
  33. detjohno

    detjohno Member

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    Exactly the same after restart / reboot it's only the DLC with the error code. My PSN ID is ............
     
    Last edited: Sep 20, 2023
  34. leewood83

    leewood83 Member

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    Same problem JD as well I'm afraid deleted everything as well and started again.

    PSN is leedsfan83
     
  35. ianjpoole

    ianjpoole Active Member

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    I have tried it three times after deleting it from my console and all three times, it has got to the point now where I can't even download the base game, I'll be happy to wait around for something to happen but at this point, even as the most optimistic person probably in the forum, even I am starting to lose patience
     
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  36. d.heal

    d.heal Well-Known Member

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    I have Cleared clutter, done restore license and deleted and reinstall the main game and the DLCs still have an error CE-107880-4.
    Psn healdan
    Thinking the DLCs don't count to the predown so it's looking like we are going to have to download them tomorrow as they say playable on the 21th September.
     
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  37. KatiaBLR

    KatiaBLR Well-Known Member

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    Does anyone know if we should download the add-ons yet (for example Midland Mainline and Class 700 for the ECML layers), or is it best to wait until tsw4 is fully released?

    i'm in the process of downloading tsw4 to my PS4 Pro (for the deluxe edition it appeara there's the core game and 8 add ons to it).. it's going well so far but don't want to add the add-ons if that will just mess everything up!
     
  38. CK95

    CK95 Well-Known Member

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    TSW 3 DLC’s won’t be available for TSW 4 until the 26th.
     
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  39. Dinger75

    Dinger75 Well-Known Member

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    Add another to the list

    PSN Dinger-75
     
  40. ApollonJustice

    ApollonJustice Well-Known Member

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    But I cannot remember such an issue at the predownload of TSW3 last year, so why should it now be different?
     
  41. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    thanks for the IDs folks, that should be enough. I've sent through to our Retail team - both Sony's engineers and ours are investigating.

    If you'd like to keep your IDs secret, please remove them from your posts above.
     
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  42. KatiaBLR

    KatiaBLR Well-Known Member

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    i didn't know that so thank you! I guess i'll drive the ecml without the mml and class 700 layers for the first 5 days, then add them in on the 26th

    thanks again!
     
  43. Xander1986

    Xander1986 Well-Known Member

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    That's good support DTG JD... For people they always complain about "DTG is never cares about the community" check this! Thumbs up! :)
     
  44. ashleymartin#4284

    ashleymartin#4284 New Member

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    I am having the same issue tried restoring and clearing cache several times with no luck
    PSN Ashley_Martin_5
     
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  45. Xander1986

    Xander1986 Well-Known Member

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    Please stop to spam here... Problem is known and there is already contact with Sony about this issue.

     
  46. antwerpcentral

    antwerpcentral Well-Known Member

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    Do note that not all people reporting an issue understand English like Dutch and Belgian people do. For those people there might be a lot of gibberish in this topic so they post what the translator prepared for them ;)
     
  47. Xander1986

    Xander1986 Well-Known Member

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    That's not a acceptable excuse... I'm Dutch and I can English on a everage base but if you can't the thing is a translator can translate it from English to you're own language as well so that no excuse that make sense ;) otherwise you don't understand the solution as well
     
  48. Railmaster

    Railmaster Well-Known Member

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    I have a timer on PS5 running until September 21st. 12:00 CEST. But a DL has already taken place...
     
  49. d.heal

    d.heal Well-Known Member

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    Sony could of update the way pre download happens for the main game, not every game has dlc content at release
     
  50. ApollonJustice

    ApollonJustice Well-Known Member

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