PS5 Tsw4 Pre Order Auto Download

Discussion in 'TSW Troubleshooting & Issues Discussion' started by neddyie116, Sep 19, 2023.

  1. Sparmi

    Sparmi Well-Known Member

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    qick update: thanks to the advice to log into the PS store via PC or Laptop, the entire download seems to work without any problems. Unfortunately the streaming speed is not the fastest in the world, but everything should be done by TSW4 activation around 4pm BST. Hopefully things will work better next Tuesday when the complete DLC list for TSW4 is activated in the PS store. ;)

    cross gen download b.jpg
     
  2. d.heal

    d.heal Well-Known Member

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    Antelope still not installing. I'm in the UK
     
  3. dec#4872

    dec#4872 New Member

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    I have done the same only the base game downloaded and it won't let me do anything else and no other dlc is showing up hopefully a fix by the time i fi sh worm tonight
     
  4. ramontiker99

    ramontiker99 New Member

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    Germany, still unable to install the DLCs. Tried out all the steps mentioned in this thread. Nothing worked for me :(
     
  5. detjohno

    detjohno Member

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    UK....tried every method still will not down load. I cannot see any of the DLCs as separate files just TSW4. Try that all I get is the basegame, into the options for manage content all still fail.
     
  6. heikobesser

    heikobesser New Member

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    On this page 5 in the top post it works 100%, even in Germany, everything is complete.
     
  7. detjohno

    detjohno Member

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    Tried that too
     
  8. SubwayRailfanner

    SubwayRailfanner Well-Known Member

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    Based in the US. I only can download Antelope Valley Line and The Flying Scotsman
     
  9. MP600

    MP600 Well-Known Member

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    I've been able to now get Preorder Decal 2, Vectron, Dresden - Riesa, and Vorarlburg downloading. Flying Scotsman, Antelope Valley, Preorder Decal 1 and ECML are still CE-107880-4.

    Edit from seconds later: I was able to get the ones still showing errors to download by using the PS Store web page. The others I got to download by pressing options on the game on the PS desktop and going into Manage Content. Also in the UK. I'm going to go out on a whim here and say that judging by what people are reporting, location has nothing to do with it because I can't see any paterns, it appears totally random.
     
    Last edited: Sep 21, 2023
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  10. dec#4872

    dec#4872 New Member

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    I am the exact same tried everything and still nothing
     
  11. detjohno

    detjohno Member

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    DTG-Chris
    Can you offer any further guidance.......have tried all the options suggested here. Nothing exactly the same.
     
  12. detjohno

    detjohno Member

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    Glad it's not just me.......
     
  13. waleboer#3894

    waleboer#3894 New Member

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    im in UK Specual edition PS5. Still won’t download
     
  14. CK95

    CK95 Well-Known Member

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    UK Deluxe here (PS5 version)

    All content is finally installed.

    Antelope, Decal 01, Scotsman & DRA all had to be downloaded from the ‘manage game content’ menu on the PS5, they would not download from the app or website.

    Decal 02, Vectron, ECML & SBahn VBerg would not download from the PS, but from the desktop PSN site (not the app). Vorarlberg started downloading but failed twice, succeeded the third time.

    All downloads were painfully slow. Something is wrong but I think it’s resolving overtime, as in the past 12 hours it’s gone from no content, to all of it, for me.
     
  15. amyinorbit

    amyinorbit Active Member

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    As a last resort, I tried the following again and it worked this time:
    • delete base game
    • reset the cache again (turn off PS5, unplug from mains, wait 30+ seconds, turn on again)
    • Go into games library, collections, select tsw5, select PS5 version, select “download” and keep all selected
     
  16. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    UPDATE: Sony have let us know they believe they've fixed it (sounds like from some of the responses here, things are getting moving).

    Some of the Add-ons may take a little while to propagate, but we're hopeful everything should be ready come 4pm!

    Thanks for your patience, everyone :) - roll on 4pm!
     
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  17. dkwdaft

    dkwdaft New Member

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    Hi, I'm on PS5 with a UK PSN account with the Deluxe Edition. I've managed to install everything apart from the Metrolink Antelope Valley line, East Coast mainline, TSW4 pre-order decal02 and RP Vectron. I've tried uninstalling the BASE game clearing the cache via safe mode and restoring licenses. To get it to its current state, I installed the base game and then tried to install its DLC individually via the manage game, content menu from the options context menu. Each time an install failed I got a generic something went wrong error with the error code CE – 107880–4. I have had no issues installing the PS4 version on my PS5, only the PS5 native version.
     
  18. Lenwigg

    Lenwigg Well-Known Member

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    UK

    Mine all seem to be installing now. And I did it through the normal manage content option.
     
  19. dkwdaft

    dkwdaft New Member

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    Is there anything I can do to speed it up?
     
  20. trainfanhro#6012

    trainfanhro#6012 New Member

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    Can confirm: Download via desktop store works now for me. Maybe my connection was bad yesterday evening.
     
  21. pascal.weick

    pascal.weick Active Member

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    I'm in Germany. I'll try it when i'm home from work later.
     
  22. ianjpoole

    ianjpoole Active Member

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    So what you are saying, if I go the wording correct and 9/10 times I fail miserably at that, we can delete the base game now for TSW3 and redownload the DLC routes for TSW3 ready for TSW4
     
  23. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    I'd keep hold of TSW3 until you transfer over your profile (better safe than sorry!), once that's done, please feel free to delete.
     
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  24. neddyie116

    neddyie116 Active Member

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    I still can't install the RP Vectron I have installed everything else?
     
  25. Lamplight

    Lamplight Well-Known Member

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    German store, right now.
    Library>TSW4>Manage Game Content on the PS5 itself worked for me. Everything downloaded.
     
  26. waleboer#3894

    waleboer#3894 New Member

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    mine still isn’t downloading. I’m hopeful things will get fixed. I’m unable to download anything, and when I get on the desktop store it only shows one file to download and get error message
     
  27. Scotrail156467

    Scotrail156467 Well-Known Member

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    I'm unable to install anything 18ab739715b48-screenshotUrl.jpg
     
  28. d.heal

    d.heal Well-Known Member

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    Antelope is not installing still. That's after deleting tsw4 and reinstalling in and the other routes/locos and and restoring licences. Going to see if it will install after early access is available
     
  29. thetryingscotsman

    thetryingscotsman New Member

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    I'm on PS5 (in the UK) and pre-ordered the Special Edition. Tried all previous suggestions and nothing is working for me.

    I just have the countdown, when I select that it only gives me the attached screen. If I go into the web version of the store and to my purchases I can choose to download only the PS5 version (PS4 version and DLC aren't listed - see second screenshot).

    Looks like I have to wait til 4pm.
     

    Attached Files:

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  30. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    For those who are still experiencing issues, and who haven't tried this since this morning, please can you try for me...

    Step 1: Restore Licenses
    Restoring licenses can help resolve issues related to invalid or expired licenses. To restore licenses, follow these steps:
    1. Navigate to the Settings menu on your PlayStation 5 console.
    2. Select Users and Accounts.
    3. Choose Other.
    4. Select Restore Licenses and follow the on-screen instructions.
    After completing the process, check if the error persists.

    Step 2: Clear Cache
    Clearing the console’s cache can help resolve issues related to corrupted or problematic cache data. To clear the cache on your PlayStation 5, follow these steps:
    1. Turn off your PlayStation 5 console by pressing the power button and waiting for the console to completely shut down.
    2. Unplug the power cord from the back of the console.
    3. Wait for at least 30 seconds.
    4. Plug the power cord back into the console.
    5. Turn on your PlayStation 5 console.
    This process will clear the cache and potentially resolve the error.

    Also, there are a couple of ways you can download Add-ons - they're detailed in this article: https://dovetailgames.freshdesk.com...to-manage-your-games-add-ons-on-playstation-5

    Please try both in-console and from the PS App if you're struggling.

    As mentioned above, Sony have informed us it might take a little while for some Add-ons to propagate, but we're hopeful all should be resolved by 4pm.
     
  31. Observadorpt

    Observadorpt Active Member

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    Hi

    I still cant install, same error. All dlcs.
     
  32. dec#4872

    dec#4872 New Member

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    I can't install anything and tried all steps above. Cleared cache, tried installing from PC and restored licenses and nothing. Hopefully it's fixed for me finishing work tonight at 6
     
  33. Kinimod

    Kinimod New Member

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    Screenshot_20230921_134545_Samsung Internet.jpg
    -> Same error...
     
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  34. pascal.weick

    pascal.weick Active Member

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    Does this also work via Android Phone?
     
  35. d.heal

    d.heal Well-Known Member

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    Going on to my laptop and going to playstation library game that way has gotten Antelope to download
     
  36. detjohno

    detjohno Member

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    DTG JD
    Still exactly the same error(s).
    No matter which down load method, following all the advice given on here; I still am not able to download any DLC. I am in the UK, can someone offer me any advice that works? This is starting to be beyond a joke now. I paid for it and can't download anything except the base game. It is definitely not fixed with just under 3 hrs to go.
     
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  37. d.heal

    d.heal Well-Known Member

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    I have had to use the web to get to the PlayStation and log in on that to get to my game library and was able to get Antelope to download from that.
     
  38. detjohno

    detjohno Member

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    I have tried ALL methods listed just done it from my laptop still exactly the same.
     
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  39. d.heal

    d.heal Well-Known Member

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    It probably best to try again later on to see if it will work then
     
  40. ramontiker99

    ramontiker99 New Member

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    In the desktop version of the PS Store under Downloads it also shows that I supposedly only have the Standard Edition.
    In the PS Store itself, however, it correctly says that I have pre-ordered the deluxe edition.
    Could this perhaps be the problem? Although, otherwise the DLCs wouldn't actually appear under "Game Content" at all. The DLCs themselves are not visible in the store but only under game content.
    The whole thing is really strange.

    Error code: CE-107880-4
     

    Attached Files:

  41. detjohno

    detjohno Member

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    Strange isn't the word I would use.....
     
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  42. detjohno

    detjohno Member

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    I work in IT.....this is not and and should not be that difficult to get things to work.
     
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  43. waleboer#3894

    waleboer#3894 New Member

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    Same
    I have been informed by PSN live chat that special edition isn’t available to pre install. I hope this isn’t the case. I’ve been told to wait till release before anything can be done
     
  44. DTG JD

    DTG JD Director of Community and Marketing Staff Member

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    Are a couple of people who are still struggling able to DM me their PS IDs for me, please? Going to see if we can check with Sony.
     
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  45. UthersonL

    UthersonL New Member

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    I was able to start every item now without any troubleshooting steps (restoring licences, clearing cache, etc.) with under two hours until release
     
  46. detjohno

    detjohno Member

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    Last edited: Sep 21, 2023
  47. ramontiker99

    ramontiker99 New Member

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    Now it works. Just from the Homescreen -> TSW4 -> "Options" -> Manage Game Content. It's all downloading now.

    Germany
     
  48. shooter#3480

    shooter#3480 Member

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    I’m managing to download all ps5 through manage game content. UK

    ( can’t download Dresden dlc) but the rest are all downloading right now)
     
    Last edited: Sep 21, 2023
  49. thetryingscotsman

    thetryingscotsman New Member

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    Done :)
     
  50. leewood83

    leewood83 Member

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    It's very odd got everything apart from the Vectron. I'll try again at 4pm UK time I think.
     

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