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Xbox What Happens To My Tech Report ?

Discussion in 'Technical Reports' started by frank1116, Jul 12, 2021.

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  1. frank1116

    frank1116 Well-Known Member

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    I have recently noted this statement from DTG as a reply to a customers technical report:

    DTG: "...If it's been logged it will be considered but there are a lot of requests for improvements and fixes to wade through so we have to work through these in a triage fashion..."

    I have myself reported technical issues, and if something is broken, it has to be fixed.

    Not in a triage fashion, but in a professional way, keep people informed about the status of a report. It is nice to have members discussing issues, but what about an interface where these issues can be observed. I have closed tickets, but no idea if somebody "waded through" and skipped the report in a triage fashion.

    You might have read this before, but I cannot believe the indifference here.

    Do we need a better interface in terms of bug reporting ?
     
  2. Wolfovizer

    Wolfovizer Well-Known Member

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    Not a technical report. Just a complaint.
     
  3. dtg_jd

    dtg_jd Staff Member

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    This is a repeat thread, so I'm closing it.

    There are many factors that go into working through our bug backlog - information provided, severity, amount of players impacted, among other things. When something is fixed, it'll appear on our Patch Notes - but we log everything that is reported to us.
     
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