Why Can't We Change Our Email Address For Dovetail Live?

Discussion in 'TSW General Discussion' started by chrism#4685, Sep 20, 2026 at 9:27 PM.

  1. chrism#4685

    chrism#4685 Well-Known Member

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    Hot off the press from a few weeks ago that virgin media are closing their email accounts or letting us keeping them for 99p for the first year followed by a price hike to £65/yr): https://www.theregister.com/network...mail-services-to-third-party-provider/5295230

    I've finally taken the plunge and spent the weekend changing all of the accounts (that i can remember) to a third party email address. Yes, I know i never should have used an ISP provided email address but I've had it for God knows how many years before gmail became a thing and Hotmail ended up full of spam within 24 hours.

    Anyway, I've migrated everything i can remember to my new email address, the only one which i can't is, you guessed it, Dovetail live. According to the FAQ, it's impossible to change this because it's used across multiple dovetail services and very difficult in 2026 to allow customers to update their email address.

    It's 2026. Are you really using someone's email address as the primary key in a database?

    Is there really no way to change it or do i just have to hope i never forget the password or do I have to delete my account and start from scratch with the new email address?

    If the latter, to be honest i probably won't bother creating a new account.
     
    Last edited: Sep 20, 2026 at 10:38 PM

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